Privacy Policy
This Privacy Policy applies to all personal information collected by Skwill Pty. Ltd. (we, us or our) via the website located at interviewcoach.skwill.ai (Website).
What Information Do We Collect?
The kind of personal information we collect depends on how you use the Website and platform.
- Contact details: name, email address, phone number, job title, and company name.
- Prospective job details: job descriptions, roles, companies, skills, behaviours.
- Account information: username, password, and authentication credentials.
- Usage data: platform interaction data, feature usage patterns, session duration, and navigation behaviour.
- Communication data: messages, feedback, support enquiries, and correspondence with our team.
- Technical data: IP address, browser type, device information, operating system, and cookies.
- Payment information: billing details and payment method information (processed through third-party payment processors).
- Marketing preferences: communication preferences, newsletter subscriptions, and consent records.
Types of Information
The Privacy Act 1998 (Cth) defines Personal Information and Sensitive Information. Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not.
Sensitive Information includes information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
We use Sensitive Information only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; and
- with your consent or where required or authorised by law.
How We Collect Your Personal Information
- When you input information into the Website, related app, or provide it to us in any other way.
- Through cookies that help us recognize Website usage and customise your experience.
- From third parties where reasonable and practicable, in which case we take steps to make you aware.
We generally don’t collect Sensitive Information, but when we do, we comply with the requirements above.
Purpose of Collection
- Provide the best service experience possible on the Website.
- Keep in touch with you about developments in our business.
- Disclose Personal Information to service providers who assist us in operating the Website.
By using our Website, you consent to the receipt of direct marketing material. We only use Personal Information for this purpose if we collected it directly from you and it is material you would reasonably expect to receive. We do not use Sensitive Information in direct marketing. Our direct marketing includes a simple way to unsubscribe.
Security, Access and Correction
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification, or disclosure. When we no longer require it for the purpose for which it was obtained, we take reasonable steps to destroy and anonymise or de-identify it. Most Personal Information stored in our client files and records is kept for a maximum of 7 years to fulfil record-keeping obligations.
The Australian Privacy Principles allow you to obtain access to Personal Information we hold about you in certain circumstances (APP 12) and to correct inaccurate Personal Information subject to exceptions (APP 13). To request access or correction, contact us using the details below.
Complaint Procedure
If you have a complaint about how we maintain the privacy of your Personal Information, contact us using the details below. All complaints are considered by the CEO, and we may seek further information to clarify your concerns. If we agree your complaint is well founded, we will work with you to take appropriate steps to rectify the problem. If you remain dissatisfied, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas Transfer
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request a transfer to an overseas recipient, that recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, on its own, entitle you to protection under the GDPR. Our Website does not specifically target customers in the European Union and we do not monitor their behaviour; accordingly the GDPR does not apply.
How to Contact Us About Privacy
If you have any queries, seek access to your Personal Information, or have a complaint about our privacy practices, contact us at [email protected].